HealthTech Industry Update | Telehealth Visits Lead to Fewer Follow-Up Visits Than Office Visits

Kurt Neubauer

Kurt Neubauer

The Epic Research study found that 16 out of 24 specialties had higher follow-up rates within 90 days of an initial office visit than a telehealth visit.

This concerned the medical areas:

  • mental health
  • physical medicine and rehabilitation
  • pain medicine

with  more than 20% higher follow-up rate after an in-person office appointment than after a telehealth appointment.

For the medical domains:

  • ophthalmology 
  • obstetrics and gynaecology 
  • podiatry
  • ear, nose and throat 
  • dermatology 
  • allergy
  • paediatric
  • internal medicine

had an at least 9% higher in-person follow-up rate after telehealth appointments than office appointments.

In future studies it will be checked as well both the complexity of visits between telehealth and in-person care and the effect that insurance coverage has on telehealth utilization.


  • The government and policymakers should use them to inform future regulatory and funding efforts that affect the adoption of telehealth services. 
  • For payers, these findings suggest that telehealth can be a sufficient way to provide care, something that should be considered when determining coverage. 
  • Health systems, meanwhile, should continue offering telehealth as it may be patients’ preferred way of receiving care.

Have a look at the article in MedCityNews and the comments of Jackie Gerhart, chief medical officer of Epic Research.

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